Which of the following is part of the S.O.L.E.R. approach?

• A. Eye contact maintained.
• B. Listen without turning toward the sender.
• C. Cross your arms and avoid posture.
• D. Speak loudly from the desk.

Answer: (A)

The SOLER approach is about nonverbal listening cues that show you are actively attending to someone. Eye contact maintained is a key part because it demonstrates attention, conveys interest, and helps you read the speaker’s emotions. A steady, natural gaze signals you’re present and open to what they’re saying, which helps keep the interaction calm and respectful. Not turning toward the sender, crossing your arms, or speaking loudly from the desk all convey disengagement, defensiveness, or aggression, which can escalate tension rather than de-escalate it. So keeping eye contact is the best fit for showing you are listening and engaged.