What is a key privacy and security consideration at the window when handling customer data?

• A. Verify customer identity before divulging account information.
• B. Share customer information with coworkers to help them assist.
• C. Post customer data publicly for transparency.
• D. Use weak passwords for faster access.

Answer: (A)

Verifying the customer's identity before divulging account information is essential to protect privacy and prevent impersonation at the window. In a customer-service setting, you should confirm who you’re assisting and disclose details only after proper verification, using trusted checks like the name, address, account number, or recent transaction details on file. Sharing information with coworkers without a legitimate need-to-know breaches confidentiality, and posting data publicly creates a preventable data breach. Weak passwords undermine security, so strong, unique passwords and proper authentication practices are important to safeguard access. Together, verifying identity first helps prevent unauthorized access and protects customer information.