How do you determine the correct service and price for a customer's shipment?

• A. Guess the rate based on destination
• B. Confirm destination, weight, contents, and required service, then apply the correct rate
• C. Always use the lowest rate regardless of service
• D. Ask the customer to decide after counting items

Answer: (B)

Determining the correct service and price relies on confirming shipment details: destination, weight, contents, and the service level required. With those facts, you apply the rate that matches that service for that weight to that destination. This ensures you pick a service that provides the necessary features (delivery speed, tracking, insurance, etc.) and use the correct price from the rate chart. Guessing based only on destination misses how weight and service affect the cost. Using the lowest rate regardless of the required service can omit needed features or eligibility. Counting items and asking the customer to decide afterward isn’t how pricing works, since the charge is driven by weight, service, and destination, not item count.